Browsing Theses by Author "Fu, Ying"
Now showing items 1-2 of 2
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Communal Orientation and Employee Well-Being: Examining the Mediating Roles of Positive Relational Communication and Perceptions of Customer Interactions
Fu, Ying (University of Waterloo, 2023-06-15)Customer interactions can be a significant source of work-related stress for hospitality employees, which can lead to burnout and high employee turnover rates. However, adopting a communal approach to customer relationships ... -
Exploring the Influence of Customer Behaviour on Frontline Employee Engagement
Fu, Ying (University of Waterloo, 2016-05-05)This study has extended our knowledge of critical customer behaviours experienced by frontline staff members and the potential impacts of such behaviours on their engagement at work. While employee engagement is positively ...