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dc.contributor.authorKim, Erin
dc.contributor.authorSchneider, Oliver 15:00:35 (GMT) 15:00:35 (GMT)
dc.description.abstractHaptic technology is maturing, with expectations and evidence that it will contribute to user experience (UX). However, we have very little understanding about how haptic technology can influence people’s experience. Researchers and designers need a way to understand, communicate, and evaluate haptic technology’s effect on UX. From a literature review and two studies – one with haptics novices, the other with expert hapticians – we developed a theoretical model of the factors that constitute a good haptic experience (HX). We define HX and propose its constituent factors: design parameters of Timeliness, Density, Intensity, and Timbre; the cross-cutting concern of Personalization; usability requirements of Utility, Causality, Consistency, and Saliency; and experiential factors of Harmony, Expressivity, Autotelics, Immersion, and Realism as guiding constructs important for haptic experience. This model will help guide design and research of haptic systems, inform language around haptics, and provide the basis for evaluative instruments, such as checklists, heuristics, or questionnaires.en
dc.description.sponsorshipWe acknowledge the support of the Natural Sciences and Engineering Research Council of Canada (NSERC), [funding reference number 2019-06589]en
dc.subjectuser experienceen
dc.subjectscale developmenten
dc.titleDefining Haptic Experience: Foundations for Understanding, Communicating, and Evaluating HXen
dc.typeConference Paperen
dcterms.bibliographicCitationKim, E., and O. Schneider. 2020. "Defining Haptic Experience: Foundations for Understanding, Communicating, and Evaluating HX". Paper presented at CHI 2020, Honolulu, HI, April 23-25.en
uws.contributor.affiliation1Faculty of Artsen
uws.contributor.affiliation1Faculty of Engineeringen
uws.contributor.affiliation2Management Sciencesen

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