OMG I can IM the QEII: Networking Through chat
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Date
2007-05-22
Authors
Gordon, Shannon
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Abstract
Presentation slides as presented at the Newfoundland and Labrador Library Association (NLLA) Conference, 2007. Outlines virtual library reference program in the context of the QEII, a chat program offered at Memorial University. Provides outcomes and statistics on types of questions asked by patrons and discusses future applications and trends within virtual reference.
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Keywords
Virtual reference, Academic libraries