OMG I can IM the QEII: Networking Through chat
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Presentation slides as presented at the Newfoundland and Labrador Library Association (NLLA) Conference, 2007. Outlines virtual library reference program in the context of the QEII, a chat program offered at Memorial University. Provides outcomes and statistics on types of questions asked by patrons and discusses future applications and trends within virtual reference.
Cite this version of the work
Shannon Gordon (2007). OMG I can IM the QEII: Networking Through chat. UWSpace. http://hdl.handle.net/10012/12334