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OMG I can IM the QEII: Networking Through chat

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NLLA Conference 2007 St John's Newfoundland.pdf (175.66 KB)

Date

2007-05-22

Authors

Gordon, Shannon

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Abstract

Presentation slides as presented at the Newfoundland and Labrador Library Association (NLLA) Conference, 2007. Outlines virtual library reference program in the context of the QEII, a chat program offered at Memorial University. Provides outcomes and statistics on types of questions asked by patrons and discusses future applications and trends within virtual reference.

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Keywords

Virtual reference, Academic libraries

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URI

http://hdl.handle.net/10012/12334

Collections

Waterloo Research
Waterloo Library