Essays on Mobile Banking Adoption

Abstract

Mobile banking (m-banking) has transformed financial services by enabling seamless access. This dissertation examines psychological factors, mental health, device type, and m-banking adoption in Canada through three studies. The first study conducts a systematic literature review on intrinsic factors in m-banking adoption, categorizing influences into psychological, personal, perceptive, and social dimensions. Using text-mining and statistical techniques on 143 studies, it highlights overlooked trends and promotes diversified research approaches. The second study analyzes mental health's association with m-banking adoption in Canada, integrating into it moderating effects of relationship satisfaction, smartphone dependency, and social media usage. Using fixed-effect logistic regression on Canadian Internet Usage Survey data, it finds that better mental health correlates with lower adoption rates, while social media users and smartphone-dependent individuals show higher adoption tendencies. The third study compares smartphone and smart wearable users in m-banking adoption. Analyzing 18,000 survey records with logistic regression, it finds perceived trust is more crucial for smartphone users, while wearable users prioritize time-saving. Demographics relate to m-banking adoption differently across devices, emphasizing the need for tailored financial strategies. This dissertation bridges academic and industry perspectives, advancing technology adoption models and offering insights for financial institutions. By integrating psychological and behavioral aspects, it lays a foundation for more user-friendly banking applications. Addressing research gaps, it explores current adoption trends and the role of emotional states in shaping mobile banking behaviors, particularly within the Canadian context.