Browsing Theses by Subject "employee well-being"
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Communal Orientation and Employee Well-Being: Examining the Mediating Roles of Positive Relational Communication and Perceptions of Customer Interactions
(University of Waterloo, 2023-06-15)Customer interactions can be a significant source of work-related stress for hospitality employees, which can lead to burnout and high employee turnover rates. However, adopting a communal approach to customer relationships ...