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dc.contributor.authorWang, Jen-Hung Edward 20:37:37 (GMT) 20:37:37 (GMT)
dc.description.abstractThis paper examines the determinants of profitability using operations strategy, productivity, and service measures in the context of the U.S. domestic airline industry. Data on ten carriers was collected on a quarterly basis between 1995 and 2007. An analysis is performed separately on data prior and post 9/11 attack. It is found that operations strategy and productivity measures are significant both before and after the 9/11 attack, whereas service measures are only significant before 9/11. Some managerial implications are provided. Additionally, it is found that the profitability of full-service carriers is improving faster than low-cost carriers after 9/11.en
dc.publisherUniversity of Waterlooen
dc.subjectU.S. Airline Operations Managementen
dc.subjectCross-section Time Seriesen
dc.subjectOperations Strategyen
dc.titleDeterminants of Profitability and Recovery from Shocks: the case of the U.S. domestic Airline Industryen
dc.typeMaster Thesisen
dc.subject.programManagement Sciencesen Sciencesen
uws-etd.degreeMaster of Applied Scienceen

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