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Browsing Waterloo Research by Subject "speaker credibility"
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Consistency between verbal and non-verbal affective cues: a clue to speaker credibility
(Taylor & Francis, 2016-02-19)Listeners are exposed to inconsistencies in communication; for example, when speakers’ words (i.e. verbal) are discrepant with their demonstrated emotions (i.e. non-verbal). Such inconsistencies introduce ambiguity, which ...