Browsing Arts (Faculty of) by Subject "cultural intelligence"
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Emotional Labour in the Global Context: The Roles of Intercultural and Intracultural Service Encounters, Intergroup Anxiety, and Cultural Intelligence on Surface Acting
(University of Waterloo, 2014-08-21)Research on emotional labour has shown that surface acting is the main correlate of employee ill-being such as emotional exhaustion, but culture moderates this relationship, highlighting the importance of considering the ...