Gordon, Shannon2017-09-082017-09-082007-05-22http://hdl.handle.net/10012/12334Presentation slides as presented at the Newfoundland and Labrador Library Association (NLLA) Conference, 2007. Outlines virtual library reference program in the context of the QEII, a chat program offered at Memorial University. Provides outcomes and statistics on types of questions asked by patrons and discusses future applications and trends within virtual reference.enVirtual referenceAcademic librariesConference Presentation