Browsing Health (Faculty of) by Author "Drewery, David"
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Perceived Emotional Synchrony in Virtual Watch Parties
Drewery, David (University of Waterloo, 2022-02-28)The appeal of many leisure activities emerges from “shared experience,” wherein participants feel an emotional synchrony with fellow participants. Essentially, participants’ emotions are enhanced by their awareness of and ... -
Understanding Complaining Behaviour and Users' Preferences for Service Recovery: An Experiment
Drewery, David (University of Waterloo, 2014-01-09)Many services fail. Failures are those encounters during which the user assesses the service as flawed (Maxham & Netemeyer, 2003; Palmer, Beggs, & Keown-McMullan, 2000), or improper (Maxham, 2001). An emergent service ...