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http://hdl.handle.net/10012/4796
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| Title: | Queueing Analysis of a Priority-based Claim Processing System |
| Authors: | Ibrahim, Basil |
| Keywords: | Queueing, steady-state probabilities, infinitesimal generator matrix, waiting-time distribution, redistribution, reneging, phase-type distribution, matrix exponential, initial probability vector, computational complexity |
| Approved Date: | 2-Oct-2009 |
| Date Submitted: | 2009 |
| Abstract: | We propose a situation in which a single employee is responsible for processing incoming claims to an insurance company that can be classified as being one of two possible types. More specifically, we consider a priority-based system having separate buffers to store high priority and low priority incoming claims. We construct a mathematical model and perform queueing analysis to evaluate the performance of this priority-based system, which incorporates the possibility of claims being redistributed, lost, or prematurely processed. |
| Program: | Actuarial Science |
| Department: | Statistics and Actuarial Science |
| Degree: | Master of Mathematics |
| URI: | http://hdl.handle.net/10012/4796 |
| Appears in Collections: | Electronic Theses and Dissertations (UW)
Faculty of Mathematics Theses and Dissertations
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